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Charlotte Rose Heatable Eye Sleep Mask
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We want you to love what you buy from us. but we get it - sometimes it just doesn't work out. Whether you didn't like it or it didn't work as expected, we'll try to make it right. If you'd like to make an exchange or return, we're here and happy to help!
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
You can return your product for store credit or exchange for a different product.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed, odor-free, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Team@studioconcierge.ng. Please note that returns will need to be sent to the following address: 8a Ologun Agbaje street, off Adeola Odeku, Victoria Island, Lagos.
If you would like a pick up and delivery, our team will share delivery fees with you.
You can always contact us for any return question at Team@studioconcierge.ng +234 813 572 7283
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Once a product has been altered or customised for you, sale is final and cannot be returned or exchanged. Discounted items are final and cannot be returned or exchanged.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer price adjustments. The price shown on the website at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.